What's more fun than having your own in-house vinyl dj booth in-store? FREE SHIPPING ON ALL ORDERS $99+ GOING TO ADDRESSES IN THE US! Woohoooooooooo!
PICKUP HOURS + LOCATION
Tues-Fri: 11am-6pm; Sat: 9am-6pm; Sun: 10am-5pm.
Local to Detroit (or just visiting)? You can opt to collect your order from our retail store! Please just let us know that you'd prefer to pick up, when your order is placed, and we'll email you when it's ready to go.
So where is your online order coming from anyway?
Well Done Goods is the retail store expansion of Cyberoptix TieLab in downtown Detroit, MI, USA, in Eastern Market. If the order is time sensitive please contact us and we can make arrangements for you. We ship right from our cute little store and workshop, never from some anonymous warehouse or crowded 3rd party fulfillment place.
If you opted in to Route's Package Protection and you're here because there's a problem, please file a claim with the Route team here for quick assistance with “in-transit” related issues.
If you did not add Route's Package Protection at checkout, we can not offer refunds of any kind for shipping delays, theft, damages, or lost packages. -- please treat our customer service helpers with kindness and respect, we have done everything possible on our end to make sure your parcel leaves our workshop in a timely manner and in perfect condition.
What carrier do we use? How long does it take?
We ship by USPS Ground Advantage or Priority Mail via USPS within the United States, which usually takes from 2-5 business days to arrive once shipped.
Outside of the US, we ship First Class International, which can take anywhere from 7-21 business days to arrive once we ship.
Please note both the 2-5 and 7-21 day quote is for Ye Olde "normal times" of which Covid made a royal hot-mess of, and it still isn't back to where it should be. Things are still taking quite a bit longer to arrive than they should, especially to international destinations. While much of life may feel "post-Covid" now, shipping is still kind of...well, crap, and we really appreciate your patience while all carriers get it together.
If you require a package by certain date, please let us know, and we'll do our best to advise if a faster shipping method may be needed. We're here to help!
We gladly upgrade to Priority Mail International or Express International or Domestic on request, for an additional fee. Just let us know when you order if that's what you'd prefer! Note that none of those time estimates includes any extra time if the package is held in customs in your country. Unfortunately, they give us no way to enquire if this is the case. Please check with your local post office - sometimes they can help you find any slow packages!
Can we mark your package as a gift so you don't have to pay customs?
Sorry, we never mark merchandise as a gift. The fines after getting busted purposely marking things wrong are pretty terrible and we (nor you) can't afford it! Any tariffs, taxes, or customs fees are the sole responsibility of the buyer and we do not collect VAT on behalf of customers in the UK or EU.
When you import items from outside your home country, from time to time customs offices decide there is money due, especially on larger orders.
GIFT CARDS:We absolutely do issue gift cards, they're a super fun way to spread the Well Done Goods love especially to friends, family and Detroit ex-pats who might be out of town. There's some weird stuff floating around the internet space though - gift cards are only redeemable if they were purchased directly through us in our store or on our Well Done Goods online web-store, not a third party/coupon site. Please be sure to buy authentic gift cards right from us.
Exchanges: We accept exchanges within 30 days of purchase with a digital receipt. Item being exchanged must be received by Well Done Goods in unused and re-sellable condition.
Damaged Items: Please get in touch with us ASAP and include photos of the troubled item as we may be able to send a replacement. If the item was damaged in transit you should file a claim through Route. If you did not spring for the Route package protection at time of order and the item was damaged during shipping, we're not able to offer refunds or replacements.
Returns: Due to the exclusive availability of our products, we are unable to conduct returns unless there was an error on our part, or you have a received a damaged product that we are unable to replace. There are no returns or exchanges on custom/customized products.