What's more fun than having your own in-house vinyl dj booth in-store? FREE SHIPPING ON ALL ORDERS $99+ GOING TO ADDRESSES IN THE US! Woohoooooooooo! Shipping is even more fun now because, well, we, nor you have access to our dj booth, because apocalypse. WAAAAH.
So here's the skinny. While we love to see your bright shining faces in our super fun Detroit store, Ms. Rona went ahead and f'd that all up, so we've put nearly our entire collection online for you to enjoy at home too, while you Quarantine and Chill. You can still shop for friends and family who live around the globe, hassle-free, and give them a much-needed chuckle with any of our irreverent tees, hoodies or face covers. We ship everywhere in the world!
So where is your online order coming from anyway?
Well Done Goods is the retail store expansion of Cyberoptix TieLab, which is located on the second floor of a historic former furniture warehouse in downtown Detroit, MI, USA, just a couple of minutes walk from the legendary Eastern Market. Due to the Covid-19 pandemic, we are working in accordance with the state-mandated and CDC guidelines, practicing social distancing at work along with proper PPE. Working only in solo-shifts, we do have very limited staff hours and this may cause your order to be delayed by a few days. Honestly, it's mostly Bethany making silly shirts herself. We appreciate your patience, and if the order is time sensitive please contact us and we can make arrangements for you. We ship right from our cute little store and workshop, never from some anonymous warehouse or crowded 3rd party fulfillment place.
What carrier do we use? How long does it take?
We ship by USPS First Class or Priority Mail via USPS within the United States, which usually takes from 2-5 business days to arrive once shipped. Outside of the US, we normally ship First Class International, which can take anywhere from 7-21 business days to arrive once we ship. We gladly upgrade to Priority Main International or Express International and Domestic on request, for an additional fee. Just let us know when you order if that's what you'd prefer! Note that none of those time estimates includes any extra time if the package is held in customs in your country. Unfortunately, they give us no way to enquire if this is the case. Please check with your local post office - they can help you find any slow packages!
Can we mark your package as a gift so you don't have to pay customs?
Sorry, we never mark merchandise as a gift. The fines after getting busted purposely marking things wrong are pretty terrible and we (nor you) can't afford it! Any tariffs, taxes, or customs fees will not be the responsibility of the Well Done Goods/Cyberoptix TieLab. When you import items from outside your home country, from time to time customs offices decide there is money due, especially on larger orders. We do mark at replacement value rather than full retail price, to help ease the pain a little.
How do we wrap packages?
For regular packages, we wrap them up in recycled brown kraft tissue paper and butcher's string and then they go into the outer packaging. For gift boxes, we ship in a box lined with thicker recycled kraft paper and some bubble wrap to make sure the corners don't get dinged. If we can ship in a padded envelope, we do!
We absolutely do issue gift cards, they're a super fun way to spread the Well Done Goods love especially to friends, family and Detroit ex-pats who might be out of town. There's some weird stuff floating around the internet space though - gift cards are only redeemable if they were purchased directly through us in our store on Gratiot and on our Well Done Goods online web-store, not a third party/coupon site. Please be sure to buy authentic gift cards right from us.
Exchanges: We accept exchanges within 30 days of purchase with a digital receipt. Item being exchanged must be received by Well Done Goods in unused and re-sellable condition.
Damaged Items: If you feel you have received a defective product, we will gladly exchange the item within 14 days of purchase with a digital receipt.
Returns: Due to the exclusive availability of our products, we are unable to conduct returns unless there was an error on our part, or you have a received a defective product that we are unable to exchange.